May 2018 –


The protection of your personal data is important to the BNP Paribas Group, which has adopted strong principles in that respect for the entire Group in its Personal Data Privacy Charter available at

This Data Protection Notice provides you with detailed information relating to the protection of your personal data by Group Communications, one of the Group Functions of BNP Paribas SA (“we”).

We are responsible, as a controller through our various brands , notably e.g. BNP Paribas, Hello Bank, We Are Tennis, We Love Cinéma, Echonet, for collecting and processing your personal data in relation to our activities. The purpose of this Data Protection Notice is to let you know which personal data we collect about you, the reasons why we use and share such data, how long we keep it, what your rights are and how you can exercise them.

Further information may be provided where necessary when you apply for, subscribe or use a specific product or service.


We collect and use your personal data to the extent necessary in the framework of our activities and to achieve a high standard of personalised products and services.

We may collect various types of personal data about you, including:

  • identification information (e.g. name, ID card and passport numbers, nationality, place and date of birth, gender, photograph, IP address);
  • contact information (e.g. postal address and e-mail address, phone number);
  • family situation (e.g. marital status, number of children);
  • education and employment information (e.g. level of education, employment, employer’s name);
  • banking, financial and transactional data (e.g. bank account details, credit card number, money transfers);
  • client relationship
  • information related to your digital activities (eg. IP address, browsing activity, geolocation etc.)

·      data relating to your habits and preferences :

  • data which relate to your use of our products and services in relation with banking, financial and transactional data;
  • data from your interactions with us: our branches (contact reports), our internet websites, our apps, our social media pages, meeting, call, chat, email, interview, phone conversation;
  • data concerning your hobbies and your interests

We never ask for personal data related to your racial or ethnic origins, political opinions, religious or philosophical beliefs, trade union membership, genetic data or data concerning your sex orientation, unless it is required through a legal obligation.

The data we use about you may either be directly provided by you or be obtained from the following sources in order to verify or enrich our databases:

  • publications/databases made available by official authorities (e.g. the official journal);
  • our corporate clients or service providers;
  • websites/social media pages containing information made public by you (e.g. your own website or social media); and
  • databases made publicly available by third


In certain circumstances, we may collect and use personal data of individuals with whom we have, could have, or used to have a direct relationship such as:

  • Prospects

For some reasons, we may also collected information about you whereas you have not direct relationship with us. This may happen for instance when your employer provide us with information about you or your contact details are provided by one of our clients if you are for example :

  • Family members;
  • Legal representatives (power of attorney);
  • Company shareholders;
  • Representatives of a legal entity (which may be a client or a vendor);
  • Staff of service providers and commercial partners
  • Journalists
  • Personal contacts


a. To comply with our legal and regulatory obligations

  • We use your personal data to comply with various legal and regulatory obligations, including:
  • banking and financial regulations in compliance with which we:
  • set up security measures in order to prevent abuse and fraud;
  • detect transactions which deviate from the normal patterns; and
  • record, when necessary, phone calls, chats, email, etc
  • prevention of money-laundering and financing of terrorism
  • reply to an official request from a duly authorised public or judicial authority.

b. To perform a contract with you or to take steps at your request before entering into a contract

We use your personal data to enter into and perform our contracts, including to:

  • provide you with information regarding our products and services;
  • assist you and answer your requests;
  • evaluate if we can offer you a product or service and under which conditions; and
  • provide products or services to our corporate clients of whom you are an employee or a client (for  instance: in the context of cash management).

c. To fulfil our legitimate interest

We use your personal data in order to deploy and develop our products or services, to improve our risk management and to defend our legal rights, including:

  • proof of transactions;
  • IT management, including infrastructure management (e.g. : shared platforms) & business continuity and IT security;
  • establishing aggregated statistics, tests and models, for research and development, in order to improve  the risk management of our group of companies or in order to improve existing products and services or create new ones;
  • personalising our offering to you and that of other BNP Paribas entities through:
    • improving the quality of our banking, financial or insurance products or services;
    • advertising products or services that match with your situation and profile which we achieve. This can be achieved by :
      • segmenting our prospects and clients;
      • analysing your habits and preferences in the various channels (visits to our branches, emails or messages, visits to our website, etc.);
      • sharing your data with another BNP Paribas entity, notably if you are – or are to become – a client of that other entity;
      • matching the products or services that you already hold or use with other data we hold about you (e.g. we may identify that you have children but no family protection insurance yet); and
      • administer a contest, sweepstakes, giveaway, competition, or other similar marketing campaign or offering promotional games and managing events
      • communicating about our products, services, offers, news, and what we generally do at BNP Paribas or other brands managed by Group Communications
      • customer service, including responses to your inquiries;
      • to improve and personalise your experience on our websites and applications;
      • account maintenance including administering any consumer loyalty or rewards programs that are associated with your account;
      • to process and ship prize won through your participation to our promotional games;

Your data may be aggregated into anonymized statistics that may be offered to professional clients to assist them in developing their business. In this case your personal data will never be disclosed and those receiving these anonymised statistics will be unable to ascertain your identity.

d. To respect your choice if we requested your consent for a specific processing

In certain cases, we must require your consent to process your data, for example:

  • where the above purposes lead to automated decision-making, which produces legal effects or which significantly affects you. At that point, we will inform you separately about the logic involved, as well as the significance and the envisaged consequences of such processing;
  • if we need to carry out further processing for purposes other than those above in section 3, we will inform you and, where necessary, obtain your consent.
  • for interaction on social networks for the purposes of running contests


In order to fulfill the aforementioned purposes, we only disclose your personal data to:

  • BNP Paribas Group entities (e.g. you can benefit from our full range of group products and services);
  • Service providers which perform services on our behalf;
  • Independent agents, intermediaries or brokers banking and commercial partners, with which we have regular relationship;
  • Financial or judicial authorities, state agencies or public bodies, upon request and to the extent permitted by law;
  • Certain regulated professionals such as lawyers, notaries or auditors.


In case of international transfers originating from the European Economic Area (EEA), where the European Commission has recognised a non-EEA country as providing an adequate level of data protection, your personal data may be transferred on this basis.

For transfers to non-EEA countries whose level of protection has not been recognised by the European Commission, we will either rely on a derogation applicable to the specific situation (e.g. if the transfer is necessary to perform our contract with you such as when making an international payment) or implement one of the following safeguards to ensure the protection of your personal data:

  • Standard contractual clauses approved by the European Commission;
  • Binding corporate rules

To obtain a copy of these safeguards or details on where they are available, you can send a written request as set out in Section 9.


We will retain your personal data for the longer of the period required in order to comply with applicable laws and regulations or another period with regard to our operational requirements, such as proper account maintenance, facilitating client relationship management, and responding to legal claims or regulatory requests.

At Group Communications, your data will be kept for the duration of our relationship (for example, subscription to a newsletter) and kept for a maximum of 2 years after the end of this relationship. For prospects, information is kept for 2 years.


In accordance with applicable regulations, you have the following rights:

  • To access: you can obtain information relating to the processing of your personal data, and a copy of such personal data.
  • To rectify: where you consider that your personal data are inaccurate or incomplete, you can require that such personal data be modified accordingly.
  • To erase: you can require the deletion of your personal data, to the extent permitted by law.
  • To restrict: you can request the restriction of the processing of your personal data.
  • To object: you can object to the processing of your personal data, on grounds relating to your particular situation. You have the absolute right to object to the processing of your personal data for direct marketing purposes, which includes profiling related to such direct marketing.
  • To withdraw your consent: where you have given your consent for the processing of your personal data, you have the right to withdraw your consent at any time.
  • To data portability: where legally applicable, you have the right to have the personal data you have provided to us be returned to you or, where technically feasible, transferred to a third party.

If you wish to exercise the rights listed above, please send a letter to the following address:

Permanent Control – Right Management
Group Communications
Code ACI : CAT06A1
16 rue de Hanovre
75002 Paris

Please include a scan/copy of your identity card for identification purpose.

In accordance with applicable regulation, in addition to your rights above, you are also entitled to lodge a complaint with the competent supervisory authority.


In a world of constant technological changes, we may need to regularly update this Data Protection Notice.

We invite you to review the latest version of this notice online and we will inform you of any material changes through our website or through our other usual communication channels.

9. Electronic communication recording

According to the MiFID II directive BNP Paribas SA, Netherlands Branch is obliged to record all electronic communication between BNP Paribas Sa, Netherlands Branch and clients relating to transactions in financial instruments.  Electronic communications that do not result in the conclusion of such transactions must also be recorded. The French regulation on electronic communication (book III Title I art. 313-51, registration of (electronic) communication) states among others that the electronic recordings of other staff members who are involved in business relationships may also be recorded under specific conditions.  The electronic communications include but are not limited to: telephone lines, video conferencing, fax, emails, instant messages chat rooms, Bloomberg emails, social networks and other interactive platforms which enable staff or communities of staff to share information electronically.

These rules are meant to protect BNP Paribas SA, Netherlands Branch as well as well as its clients’ interests and rights against all forms of operational issues and other transgressions during the course of the execution of the operations. BNP Paribas SA, Netherlands Branch records electronic communication only for three specific purposes:

–  In order to check that transactions are correctly carried out and comply with the instructions of those that place them;

–  In order to constitute a legal security for BNP Paribas SA, Netherlands Branch and its staff in the event of a dispute with a client or counterparty;

–   In order to investigate fraud and /or to safeguard the interest of the Bank and its employees.

BNP Paribas SA, Netherlands Branch will retain records of the recorded electronic communications with her clients for a period not exceeding five years.  A client that was party to the electronic communication, that is not an employee of BNP Paribas SA, Netherlands Branch, has the right to listen to the recording, receive a copy of the recording or receive a transcript of the recorded electronic communication (if technically possible), depending on the contents of the recorded conversation. However, this is subject to the condition that the client provides sufficient information to BNP Paribas SA, Netherlands Branch so that BNP Paribas SA, Netherlands Branch shall be able to trace back the specific recording. The client must at least inform BNP Paribas SA, Netherlands Branch about the date and time of the communication, the name of the employee which the involved party talked to, (in the case of a telephone conversation) the telephone number used by the involved party and the client must provides an indication of the telephone number that the involved party called or provide other information that will facilitate the search.

The client can submit the request to his or her relationship manager or regular contact within the sales department.


If you have any questions relating to our use of your personal data under this Data Protection Notice, please contact our data protection officer correspondent:

Permanent Control – Data Protection Notice
Group Communications
Code ACI : CAT06A1
16 rue de Hanovre
75002 Paris

who will investigate your query.

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