Oosterhout, 21 December 2011 – An increasingly important part of the work of financial advisors takes place online. Not only are new customers more and more found through the internet, also a part of the advice moves to the online domain.
To help financial advisors making their website as accessible, well-structured and informative as possible, Cardif asked Mystery Review to conduct an online ‘mystery shopping’ research. Cardif summarized the findings of this research in theE-Book Online Customer Experience. In this E-book different experts give advice about optimal online customer experience. The five most important tips are:
- A website is an ongoing journey
- Monitor what happens within social media
- Arrange quick follow-up of online requests
- Always keep your target group in mind
- Join existing online communities
For more information on Cardif you can contact:
CARDIF Schadeverzekeringen N.V. / Levensverzekeringen N.V.
Marieke van Zuien
Tel.: 0162 486 053
E-mail: marieke.vanzuien@cardif.com
For further information you can contact:
Anne ter Braak van LEWIS:
Tel: +31 (0)40 235 46 00
E-mail: anne.terbraak@lewispr.com
